Well today I received my latest bill. No discount. So I rang, and spoke to Malcolm, who assured me (like I really believe it, after all this time) that my discount had now been applied - and my bill was going to cost me $2 pm more than previously because I HAD CHANGED MY PLAN, and the old plan was no longer available. He's telling me that my plan is now $45pm and the newly-promised $10pm discount will reduce it to $35. I have a bill here saying my plan is $40pm. What is this man smoking?
My contract expires next month. I'm now off to hunt up a better service. Not necessarily cheaper, mind, but efficient.