March 2nd, 2012

Pros Talk to the hand

Not even a full moon

And the prize for this week's most bizarre conversation with a customer goes to...
Long-time customer rang today, wanted to know why we put his interest rate up .50% over the advertised rate. We actually didn't; we dropped it by that much over the last two months then raised it .12%. Eventually he twigged that the statement he was looking at was dated last October, before the rate drop *headdesk*

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