I made him write all of this down and alter the contract accordingly. But hands up who was surprised when my first bill arrived today, sans discount and including a $50 new number fee? I rang to get it rectified and I've been promised that it will be credited back, but like the old adage says, seeing is believing.
Once before, with my previous provider, it took six months to reinstate a bundling discount that mysteriously dropped off, and after all that time (with phone calls made every month when the next bill arrived - and I was assured every time that it was a simple fix and they couldn't understand why it hadn't been amended)it wasn't fixed until I actually wrote them a letter setting out dates, times and names of people I had spoken to, and offered to share my information with everyone with whom I came into contact at work. I hope I don't have to go that far again.