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23 March 2012 @ 08:23 pm
Meanwhile in another universe....  
I have a friend at work (different branch to me) who has been with the bank for 25 years now. Today her boss called her into the office so they could address a customer comment made during one of our regular customer surveys; this person had wanted my friend to do something which was outside policy, and my friend stuck to the rules, and the customer's comment was "the older staff at your branch have been there far too long".
What is my friend even supposed to take away from that, except for the understanding that people are dicks? I can't believe that her boss even found it necessary to address it with her.

We have an ongoing crusade to get our cleaners to clean our branch. They're pretty new, having only recently replaced the cleaners who were let go because they didn't actually do anything. This lot aren't much better; last week I had to leave a note on my office door asking them to empty my bin please, and this week - well this particular dead cockroach has been on the floor for long enough that he's all dried out now. Even placing a sign above him yesterday didn't work; I came in this morning and he was still there, sign and all. Along with a paperclip that's been on the floor for at least a week. (yes, I could pick it up, I'm just curious as to how long it will remain there)

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Current Mood: frustratedfrustrated
 
 
 
sunray45: Save Me from Foolssunray45 on March 23rd, 2012 10:50 am (UTC)
"Older staff"? At least when dealing with someone who has held her position for so long, you must realise that she knows her job. There are some idiots out there, including her boss for bringing it to her attention.
miwahni: pros bd tablemiwahni on March 23rd, 2012 11:44 am (UTC)
A bit insulting, really, isn't it. She flies down to Sydney for her 25-year celebration on Monday so she's obviously doing something right.
byslantedlight: JJD headdesk (agentxpndble)byslantedlight on March 23rd, 2012 11:03 am (UTC)
Sounds like the cleaner thing is yet another global phenomenon... There's been complaints ever since I've been here that the cleaners don't actually clean desks and so on - if you want them wiped, you have to move everything off them because they're apparently not allowed to touch anything. Of course there's nowhere to put everything if you do take it off your desk, and since you can't unplug your computer and printer and so on, they have to stay in situ, which means the cleaners won't clean behind or around them for fear of touching the cords etc... which means that the exact places that gather most dust stay dusty... And even when you do move everything the desk is liable to end up just as dirty but in a different way, with lovely streaks everywhere from the dirty cloths they've used... So I end up doing it myself anyway, and wondering a) is no one taught how to clean things any more, b) what cleaners actually are allowed to do if they're not allowed to move things, or lift anything heavy (there's a prof retiring and moving out of his office, generating bins and bins of heavy paper rubbish - when we asked how we arranged for the bins to be emptied, we were met with indrawn breaths and "they're very heavy, you know..." - which yes! That's why the retiring nearly-70-year-old gentleman needs help emptying them! I just... don't know what they expect should happen if they "can't" do the job they're employed to do - it still needs doing!

As for your mate's grumpy customer - there should always be room for flexibility, but I'd also much rather have someone who knows what they're doing through experience - which by definition will mean they're older!

Stoopid people...
miwahni: House eyerollmiwahni on March 23rd, 2012 11:48 am (UTC)
Oh yes, our cleaners have the same policy, and I'm totally used to cleaning my own desk and computer because on the few occasions when I've gone to the trouble of moving everything off, it still doesn't get cleaned anyway.
We had a heap of cardboard in the lunchroom, left over from the boxes our latest uniform updates arrived in, and the cleaners wouldn't take it. In the end we had to find a skip bin on a worksite and take it all there ourselves.
Strike while the irony is hot: EMO -- CUPPA?draycevixen on March 23rd, 2012 03:28 pm (UTC)

If they're not doing the job, and they certainly aren't, then someone else should get it. Yeah, I know it's difficult to find good help.

Our cleaners will not clean our desktops but they've been instructed not to do it many of my colleagues have "sensitive" papers on their desk. However, our cleaners do empty our bins, clean the floors regularly and do the rest of it.

I would have thought the bank would have been a bit more intense about all this because of the impression it leaves on customers.
miwahni: pros bd tablemiwahni on March 23rd, 2012 03:33 pm (UTC)
Yes, well, our cleaners are supposed to empty our bins and clean the floors. I'm not actually sure what they do do. Obviously hoovering isn't part of their job description.
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miwahni: Boosh setting fire to hammersmiwahni on March 25th, 2012 11:52 am (UTC)
I'm wondering if they vacuum anywhere at all. This cocky isn't under a desk or anything, he's in plain sight next to my office door.
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