Added to all of that, I was talking to a friend from a branch down south, the other night, and she mentioned how she has to make at least four unsolicited phone calls per day, in an attempt to make an appointment for one of the bank's sales specialists, but she's not allowed to talk about product when she calls - she can only tell the customer that it's a good idea to get their banking reviewed. Who has time for that?! Anyway, they've been told that if they don't make their calls, they'll be getting calls from the area manager. You'd think he'd have more important things to do, yes? To me, it smacks of bullying, and just hearing about it made me feel really anxious.
You'd also think that after 21 years there I'd really miss the place, wouldn't you? I miss what it used to be, but not what it's become. And then the Financial Review last weekend was trumpeting about bank's financial results, and how their biggest improvements were in productivity gains ie doing more with less, and I knew exactly what they were on about, and how those gains are achieved. It's the frontline staff, and fewer of them all the time, being flogged for every sales opportunity, to the point where walking into a bank is a profoundly disturbing experience for customers, with overtones of MacDonalds "Do you want fries with that?" enough to set your nerves on edge. I won't set foot in a bank if I can possibly avoid it, these days, to the point of depositing cheques via the atm on the weekend.
Unfortunate, in the extreme, that it's the only business I know.